Returns Policy

At MELVORANTHIS, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, please review our returns policy below to understand your rights and our obligations.

Eligibility for Returns

• Returns must be initiated within 30 days of receipt of your purchase.
• Items must be unused, with tags attached, and in their original packaging.
• Non-returnable items include perishable goods, gift cards, and custom-made products.

Return Process

1. Contact our customer service team at [email protected] to initiate the return process.
2. Provide your order number and details of the product you wish to return.
3. Receive a Return Merchandise Authorization (RMA) number and shipping instructions.
4. Pack the item securely and include the RMA number on the outside of the package.
5. Ship the item back to us using a trackable shipping method.

Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exchanges

If you need to exchange an item for a different size or color, please follow the standard return process. Once your original item is received, we will issue a refund, and you may place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and details about the product. We will seek to resolve the issue with a replacement or refund.

For any additional questions or assistance, please reach out to our support team. Thank you for choosing MELVORANTHIS.